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Expanding Customer Technical Support Availability and Commitment

Draka Elevator Products commences new customer technical support initiative on April 3. This new customer technical support focus confirms Draka's dedication to providing total customer service and unmatched customer satisfaction in the elevator industry.

Our new Technical Inquiry Request process is a tracking tool designed to manage customer technical inquiries and aid in advanced resolution. It will enable us to react more quickly to support issues and product requirements.

Bryan Long of Draka's Quality Department states, "Our new technical support program will assure that all technical inquiries are responded to within 24 hours or sooner. Data collected with this system will allow Draka to conduct trend analysis and implement appropriate preventative actions and training in an effort to increase customer satisfaction."

Draka's Technical Support will operate out of our headquarters in Rocky Mount, NC with local Technical Support nationwide. Along with this new focus, a new dedicated help phone number has been implemented to assist in directing a support call to a speedy resolution. The Technical Support Line phone number is 877-408-HELP or 877-408-4357.